Sunday, November 30, 2008

The Marketing Mecca


So, I'm traveling back to Disney World soon for the 2nd time in the last year and a half. Vacationing at Disney World is like no other experience. For a marketer, all the details completely blow you away. From the moment you arrive in Orlando, there is buzz and activity encouraging purchases. As a parent you feel obligated to ensure your children truly remember Disney World being the happiest place on earth, but it doesn't take much work to accomplish that. At every turn the hotels, the parks, the rides, and the employees are always selling. They are selling you more while you are there, and they are selling you for the return visit. Everything seems so calculated and predetermined that it truly amazes me how well orchestrated the entire experience is.

As I look forward to this trip I wanted to propose some questions. If you have been to Disney World yourself, what was the most memorable part of your experience (from a marketing perspective)? Also, even if you have not been, do you have a special research project you'd like to send me on?

Tuesday, November 25, 2008

How Do You Prefer Your Budget Hat: Fitted or Adjustable?

As a marketing director I wear a number of hats. The one that seems to fit best is the creative, brainstorming, idea hat. However, I also get to wear a customer service hat every now and then that's pretty comfy. There are times when my personnel/HR hat gets pulled down off the shelf, and there are a number of others for development, education, and PR to name a few.

The one I am most challenged with is the budget hat. That hat would probably be a visor or something else I don't enjoy wearing like a beanie with a propeller. Anywho, this post isn't about wearing a gazillion hats, as most of us do that and do it to the best of our abilities. What I want to talk about is the challenge of budgeting for marketing.

While a great marketing plan starts with a budget, it seems that economics, the unknown, and poor performance can all influence changes in the marketing budget. Each industry has different benchmarks for budgeting their marketing dollars. In the apartment industry the National Apartment Association actually takes a survey across the nation to measure average income and expenses. While this is an average and somewhat of a benchmark for economics in our industry, I have to ask what people are really spending and how they justify their expenses? How many of you set a marketing budget for the year and stick to it? Do you even have a budget or a plan?

We're all trying to save money, but how do you and your company wrap your arms around what is spent on marketing? I'm not asking this for my industry specific, but I'm curious what analytics marketers are using. I'd love to hear feedback for you and your industry as many are finalizing budgets for 2009 and cringing at the outlook of the economy. What drives your marketing budget decisions and sets the expectations for ROI?

Wednesday, November 19, 2008

Passion


This week I had an opportunity to attend the Midwest Multifamily Education Conference and Exposition. Wow, that's a mouthful. The conference is an annual event put on by the Indiana Apartment Association bringing together vendors and industry professionals to learn and share information regarding the multifamily industry.

This is the 5th year I have been able to attend, and each year I have always looked to walk away with just one idea or concept. As the title of this post suggests, my one thing from this year's convention is "Passion." As I sat through presentations from industry experts like Lisa Trosien and Lori Snider, I began to see what they had in common. They did not share the same information, they did not sound the same, and their slide shows were not cookie cutter, but they were extremely passionate about their topic. They were not hired with the intention to be motivational speakers, but that's the big piece I took away from them. They share their ideas and knowledge with conviction. Regardless of the tidbits of knowledge I extracted from their presentations, I'm so glad I was able to attend their presentations just to see the passion they put into their work.

While it should be expected for professional speakers to demonstrated great passion, they were not the only people to do so. The trade show floor was the ulitmate example to compare the passionate vs. not-so-much-so-passionate. I love walking up and down the aisles of a trade show. As a marketing director and creative type I feel obligated to critique each booth. For some reason this year as I wandered around I found myself not even giving the time of day to companies with booths that did not show me some PASSION. It's almost as if I didn't even care about a company this year unless they we're standing out from the crowd. Unfortunately there were only a handful of booths that really stood out to me. How sad is that? How many years have companies been doing trade shows? If you're not going to stand out from the crowd why bother? For those companies that did stand out I could tell they were passionate about their business. I wonder what motivates those other companies to even show up?

So, if you're still reading at this point (all 3 of you that read this regularly), the one final story on passion comes from someone that wasn't even part of the convention. He did, however, make himself a memorable part of the action. The shoe-shine guy at the Marriott (while questionably looney-tunes), had more passion for shining shoes than anyone I've ever seen. For two days straight I heard more stories about this (now semi-famous) shoe-shine guy following people into the hotel bar, following them into the convention, offering to go get someone's shoes from their room for them, and constantly harassing people that would walk by multiple times that had yet to get their shoes shined. While I'm not sure if Mr. Shoe-Shine was the best example of what a Marriott was going for with customer service, I have to give credit to the guy for his passion and dedication to shining shoes. In the end, people told the stories and seemed a bit annoyed, but they still had their shoes shined and now I'm blogging about it.

In summary, show some passion in 2009 folks. Lead some others to find their passion. Get excited about what you do, and share that excitement. There is so much negative news going on right now it can be easy to get caught up in all that. Don't do it. Be a part of a positive revolution. OK, enough now, go be passionate about something!!! Enjoy your day!

Tuesday, November 11, 2008

Social Media & Music Story of the Year

Within the last year I stumbled upon a friend I knew back during my days at Indiana University. Randy Stine had lived just a few doors down from me in the dorms our freshman year and we'd chat every now and then about Dave Matthews, music, etc. Randy was quite the musician and during his freshman year at IU he joined a group of guys that formed an a cappella group naming themselves Straight No Chaser.

Straight No Chaser was a hit on campus with all the sororities, many other lovely ladies, and the student body in general. These guys had a great four year run at IU signing at many University sponsored events, parties, and their own concerts. Then in 1999 the original members passed the SNC torch to a new group of gents to carry during their years as Hoosiers.

Fast forward to 2008. I get a friend request from Randy on Facebook. I had bumped into him over five years ago when living in Chicago, but it sure had been awhile. The next message I get from Randy blew me away. He sent me the link to this:



I couldn't believe it. What an amazing YouTube story. I remembered my Mom sending me the "12 Days of Christmas" video just last year asking me if I knew any of the guys. So funny that I do, and that I am so excited to share this story.

SNC just released their first record with Atlantic titled "Holiday Spirits." Buy it HERE or on iTunes. Also, click HERE for free give-aways and tickets to upcoming shows.

I will close by saying that I share this story as I think it is one about the power of social media. While I know Randy, in no way has he influenced me to write this. I'm just really excited to see how a viral video, a passion for music, and 10 guys that just enjoy what they do can come together for an online success story. I wish the best of luck to the guys of Straight No Chaser. Great job!

Now, a question for the marketing gurus. What are you doing to be the social media story of the year in 2009?

Friday, November 7, 2008

SproutBuilder.com



OK, I just found this as shared by @bridgetZtalk on Twitter. Have I mentioned I love Twitter! Anyway, I haven't checked this out fully, but from what I have seen so far it's a free online tool. Here's what their homepage says:

Sprout is the quick and easy way for anyone to build, publish, and manage widgets, mini-sites, mashups, banners and more. Any size, any number of pages. Include video, audio, images and newsfeeds and choose from dozens of pre-built components and web services.

Check it out at www.sproutbuilder.com!

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